Return and Refund Policy

Custom and Made-to-Order Products

All our products are made to order through personalized printing. Therefore, we do not accept returns or refunds for size, color, or personal preference changes. We recommend carefully reviewing the size guides and descriptions before making your purchase.

Shipping Address Errors

We are not responsible for incorrect shipping addresses provided by the customer. Please ensure that the address entered is accurate and complete at the time of placing the order.

Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us within 30 days of delivery. To process your request, we will need:

1.Order number

2.Clear photos of the product received and the defect or error

Once the information is verified, we will arrange a replacement or refund as appropriate.

Order Cancellations

You can cancel your order before it goes into production. Once the production process has started, cancellations or modifications will no longer be possible.

Contact

For any questions or complaints, please write to us at customerdraekon@gmail.com